Product Information

What types of textiles do you offer for newborns andtoddlers?

We offer a diverse range of textiles specifically designed for
newborns and toddlers. Our collection includes soft and breathable materials
such as organic cotton, muslin, flannel, minky, velour  and tule. Each fabric is carefully selected
to provide comfort and safety for your little ones.

Are your products safe for infants and toddlers?

Yes, the safety of your child is our top priority. Our products
undergo rigorous testing to meet and exceed safety standards. We use non-toxic
dyes, and many of our items are Oeko-Tex certified, ensuring they are free from
harmful substances. You can trust that our textiles are gentle on your baby's
sensitive skin.

How do I choose the right fabric for my child's bedding?

For each product, we have already selected the fabric that best suits the quality of this product. All you have to do is choose a color or style.
Also, do not forget that many products have a window for a custom order or writing your wishes regarding the order.

What are the recommended care instructions for yourproducts?

All our products are machine washable at 30 degrees Celsius.
Do not bleach.
You can dry it in a dryer or lay the product on a flat surface without direct sunlight.
The product is guaranteed for 200 washes.

Ordering Process

How do I place an order on your website?

Placing an order on our website is a simple and user-friendly process. Browse through our product categories, select the items you'd like to purchase, and add them to your cart. Once you're ready to complete your purchase, proceed to the checkout page. Follow the prompts to enter your shipping information, select a payment method, and confirm your order. An order confirmation will be sent to your email with details of your purchase.

Can I make changes to my order after it has been placed?

Once an order is confirmed, changes cannot be made directly
through the website. However, if you need assistance, please contact our customer support as soon as possible. We'll do our best to accommodate any changes if your order has not yet been processed or shipped.

What payment methods do you accept?

We accept a variety of secure payment methods to provide convenience for our customers. Currently, we accept major credit cards (Visa, MasterCard, American Express) and popular digital payment options. You can choose your preferred payment method during the checkout process.

Is it safe to shop on your website?

Absolutely! We prioritize the security of your personal and payment information. Our website uses encryption and secure socket layer (SSL) technology to protect your data during the checkout process. Additionally, we do not store your credit card information after the transaction is complete. You can shop with confidence knowing that your privacy and security are our top priorities.

Shipping and Delivery

What are your shipping options?

We practice shipping which is reliable in our experience and good in terms of delivery time.
All our parcels are delivered with a signature (we do not throw children's goods under the door).
The delivery time depends on the country to which the order goes and is displayed on each product page.

*delivery time may vary slightly depending on weather conditions, customs processing and other unpredictable factors.

How can I track my order?

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Simply click on the provided link or enter the tracking number on our website's tracking page to get real-time updates on the status and location of your order.

Do you offer international shipping?

Yes, we offer international shipping to many destinations worldwide. During the checkout process, you will be able to select your country, and available shipping options and costs will be displayed. Please note that international shipping times may vary depending on the destination and any customs regulations.

What is your return policy?

Our return policy is designed to ensure your satisfaction. If, for any reason, you are not happy with your purchase, you may initiate a return within a specified period (check our return policy page for details). The return process is straightforward – contact our customer support to obtain a return authorization, ship the item back to us, and once received and inspected, we'll process your refund or exchange as per your preference.

Sizing and Customization

How do I determine the right size for my child's bedding?

Choosing the right size for your child's bedding is crucial for comfort and safety. On each product page, you'll find a detailed sizing chart with dimensions and recommendations. Measure your crib or toddler bed to ensure a proper fit. If you have specific questions or need assistance, our customer support team is ready to help guide you in selecting the perfect size for your little one.

Can I request custom sizes or personalized items?

Yes, we understand that every nursery and child's room is unique. We offer customization options for certain products, allowing you to request custom sizes or personalized items. In most products you will find a small window to write your customization or simply contact our customer support with your specific requirements, and we'll work with you to create a one-of-a-kind bedding set tailored to your preferences.

Please note that custom orders may have additional processing time.

Quality and Safety

Are your products tested for safety standards?

Yes, the safety of your child is our top priority. All our products undergo rigorous testing to meet and exceed the highest safety standards. We collaborate with reputable testing organizations to ensure that our textiles comply with industry regulations. Our commitment is to provide bedding that not only meets but exceeds safety expectations.

What certifications do your products have?

Many of our products carry certifications such as Oeko-Tex Standard 100, which guarantees that our textiles are free from harmful substances. Look for these certifications in the product descriptions to have confidence in the quality and safety of our items. We believe in transparency and are proud to showcase the certifications that validate our commitment to your child's well-being.

Do you use non-toxic and hypoallergenic materials?

Absolutely. We prioritize the use of non-toxic and hypoallergenic materials in our products. We understand the sensitivity of a child's skin, and our selection of fabrics is designed to be gentle and safe. Our commitment to using hypoallergenic materials ensures that your child can enjoy our bedding without any concerns about skin irritations or allergies.

Customer Support

How can I contact your customer support?

Our customer support team is readily available to assist you. You can reach us through various channels:
• Email: Send us an email at: info@allbrightkids.org
• Contact Form: Use the contact form on our website to submit your inquiry.
• Live Chat: Look for the live chat option on our website during business hours for instant assistance.
• Phone: +380964604549 (Viber, Telegram)

What is your response time to customer inquiries?

We strive to respond to customer inquiries promptly. Emails and contact form submissions are typically addressed within 24 hours during business days. For live chat and phone inquiries, we aim to provide real-time assistance whenever possible. Please note that response times may vary during peak periods, but we're committed to resolving your queries as quickly as possible.
Feel free to reach out to us with any questions, concerns, or feedback – our customer support team is here to ensure your experience with our products and services is exceptional.

Returns and Exchanges

What is your return policy?

Our return policy is designed to ensure your satisfaction. If, for any reason, you are not happy with your purchase, you may initiate a return within a specified period (check our return policy page for details). The return process is straightforward – contact our customer support to obtain a return authorization, ship the item back to us, and once received and inspected, we'll process your refund or exchange as per your preference.

How do I initiate a return or exchange?

Initiating a return or exchange is easy. Simply follow these steps:
1. Contact our customer support team via [email/phone/live chat] to request a Return Authorization (RA) number.
2. Pack the item securely, including all original tags and packaging.
3. Clearly mark the RA number on the outside of the package.
4. Ship the item back to the provided return address.
* the return of orders due to defective goods, incorrect goods, damaged goods during delivery is carried out at the expense of the seller.

If the buyer changed his mind, decided to replace it with another model, moved to a new address - the return is made at the expense of the buyer.

Is there a time limit for returns?

Yes, to be eligible for a return, the item must be initiated within 30 days of receiving your order. After this period, unfortunately, we cannot accept returns. It's important to check our return policy for the specific timeframe and any additional conditions that may apply.
We strive to make the return process as seamless as possible, and our customer support team is available to assist you throughout the process. If you have any questions or concerns, please don't hesitate to reach out to us.